We offer email support via support@symetriq.com. We will respond within 24 hours but always endeavour to get back to you with 4.
Customers are also urged to consult the forums for guidance on everyday issues.
We will introduce phone support early in 2010. This will initially be subject to status.
In the event of an issue with the platform or network our monitoring system will automatically detect the failure and alert one of our engineers. Our engineers look after the platform 24x7x365. It is our intention to provide fully manned 24x7x365 customer support during 2010.
