At SymetriQ Limited, we respect your privacy and are committed to protecting the personal information that you share with us. The purpose of our Privacy Policy is to demonstrate our commitment to the privacy and protection of all personal data you share with us. You can browse through our website anonymously without giving us any information about yourself. We need your personal information when you access the customer login portal, or when you choose to provide us with your personal information for communicating with us. This policy describes how we collect and use your personal information.
When you visit our website, our web server collects basic user information about you that includes your IP Address, the time you accessed our website and the pages from within our website that you visit. We may at times also use cookies, which are small pieces of information that a website can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual, for example, to remember previously stored preferences that you may have selected.
The basic user information collected is used to help us analyse web traffic and to improve the content of our website. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.
We may from time to time disclose to third parties aggregate information on our website's traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our website(s) and/or other websites, this will not however reveal any personal identifiable information whatsoever.
Note that our site provides links to products and services offered by other companies; the company's website that you link to will be able to determine that you linked from our website.
When you sign up for SymetriQ’s services, you provide us with both contact and payment information. Contact information typically includes your name, address and phone number. Payment information typically includes your credit card number or other payment details.
While you are an SymetriQ customer, we manage information with regard to your account status, choice of services and customer logs including details of any phone calls and e-mails you send us. In addition, we store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
We use the contact information you provide us with to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service. SymetriQ will use customer information to provide customers with system information or information about new or upgraded products. We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of SymetriQ, our customers, or others, or where SymetriQ has good belief that the law requires such disclosure.
Neither will SymetriQ, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that SymetriQ stores or transmits for its customers. The circumstances under which SymetriQ will disclose such electronic customer communications are when:
It is necessary in order to provide service to the customer;
It is necessary to protect the legitimate interests of SymetriQ and its customers;
It is required to cooperate with interception orders, warrants or other legal processes that SymetriQ determines in its sole discretion to be valid and enforceable; and
It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by SymetriQ and appear to appertain to the commission of a crime.
SymetriQ disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. SymetriQ will, however, review, delete or block access to communications that may harm SymetriQ, its customers or third parties. The grounds on which SymetriQ may take such action include, but are not limited to, actual or potential violations of SymetriQ’s Terms and Conditions.